Refund policy

Return & Refund Policy

At Kitchen Mart, we want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or not as expected, we are here to help.

1. Return Window

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must be:

  • Unused and in its original condition

  • In the original packaging, where applicable

  • Free from damage caused by improper use

  • Accompanied by proof of purchase or order details

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the product and packaging

After reviewing your request, we will provide instructions for the next steps.

3. Non-Returnable Items

Some products may not be eligible for return, including:

  • Products damaged through misuse or improper handling

  • Products that have been used or altered

  • Items marked as Final Sale

  • Products returned after the 7-day return period

4. Return Shipping

If the return is due to a defective, damaged, or incorrect item, Kitchen Mart may cover the return shipping cost.

For returns due to a change of mind or ordering the wrong product, the customer may be responsible for the return shipping cost.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method, where possible.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

6. Exchanges

If you receive a defective or incorrect product, we may offer a replacement or exchange, subject to product availability.

7. Order Cancellation

If you want to cancel an order, please contact us as soon as possible. Orders that have already been processed or shipped may not be eligible for cancellation and may need to follow our return process.

8. How to Request a Return

To request a return, please contact our customer support team with:

  • Your full name

  • Order number

  • Product name

  • Reason for the return

  • Photos or videos, if the product is damaged or defective

We will review your request and provide return instructions if it qualifies under this policy.

9. Contact Us

If you have any questions about returns or refunds, please contact Kitchen Mart through our Contact Us page.

Kitchen Mart
Quality kitchen essentials designed to make everyday cooking easier, smarter, and more enjoyable.

Please Note: This policy should be reviewed and adjusted to comply with the consumer-protection laws applicable to the countries or regions where you sell. Shopify also notes that merchants are responsible for reviewing and following their published policy.